Row open-door-shape-1 Shape Decorative svg added to bottom

Privacy Policy

Privacy Policy

Effective Date: January 26, 2026

Open Door Mission is committed to protecting the privacy of our donors, volunteers, and website visitors. This Privacy Policy outlines the types of information we collect on our website (https://opendoormission.com) and how we use, protect, and share that information.

By visiting our website, you accept the practices described in this policy.

1. Information We Collect

We collect data to better serve our community and facilitate our mission of restoring hope and changing lives.

A. Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Make a donation (financial, food, or goods).

  • Sign up for our newsletter ("Impact in Your Inbox").

  • Register to volunteer.

  • Inquire about services or employment.

  • Create an account.

This information may include your name, email address, phone number, mailing address, and payment information. Note that credit card numbers are processed by secure third-party processors and are not stored directly on our servers.

B. Cookie Policy & Tracking Technologies

To make our website work properly and to understand how we can better serve our community, we use "cookies" and similar tracking technologies.

  • What are Cookies? Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to remember your actions and preferences (such as login details or font size) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site.

  • How We Use Cookies:

    • Essential Functions: These cookies are necessary for the website to function. For example, they allow you to access secure areas like your account profile or donation history.

    • Performance & Analytics: We use tools like Google Analytics to help us understand how visitors engage with our site. This allows us to see which pages are most popular and identify technical issues. This data is aggregated and anonymous; it does not identify you personally.

    • Content & Functionality: We embed videos from YouTube and may use social media feeds. These third-party services may set their own cookies to track views or preferences.

  • Your Choices: You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

2. How We Use Your Information

We use the information we collect to:

  • Process donations and issue tax receipts.

  • Send you updates, newsletters, and stories of transformation (you may opt-out at any time).

  • Coordinate volunteer schedules and opportunities.

  • Respond to your inquiries and requests for help.

  • Improve the functionality and security of our website.

3. Sharing of Information & Donor Privacy

We respect your privacy. Open Door Mission does not sell, trade, or rent our donor lists or personal information to other organizations. We will not send mailings on behalf of other organizations.

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you (e.g., credit card processing, email marketing platforms). These parties are contractually obligated to keep your information confidential and use it only for the services we request.

Legal Requirements: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal processes or protect the rights and safety of Open Door Mission and our community.

4. Security

We use industry-standard security measures to protect your information.

  • SSL Encryption: All sensitive data transmitted through our website (such as donation details) is encrypted using Secure Socket Layer (SSL) technology.

  • Secure Storage: Access to personal information is restricted to authorized employees who need it to perform specific jobs (e.g., donor relations).

While we strive to use commercially acceptable means to protect your personal information, no transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Links

Our website may contain links to other websites (e.g., YouTube for videos, partner organizations). Please be aware that we are not responsible for the privacy practices of other sites. We encourage you to read the privacy statements of any website that collects personally identifiable information.

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can remove it.

7. Your Choices & Opt-Out

You have control over your information:

  • Email Unsubscribe: Every email newsletter we send includes an "Unsubscribe" link at the bottom.

  • Cookies: You can adjust your browser settings to refuse cookies, though this may limit some website functionality.

  • Contact Us: You may contact us to update your information or request to be removed from our mailing lists.

8. Contact Us

If you have any questions about this Privacy Policy or your dealings with this website, please contact us:

Open Door Mission 80 West Main Street Rochester, NY 14614

Phone: (585) 454-6696 Email: info@opendoormission.com